Sogo Solar Rewards Privacy Policy

Last Updated: June 23, 2026

Sogo Solar Rewards ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Sogo Solar Rewards mobile application ("App").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register or use the App, we may collect:

• Full Name
• CNIC / National ID Number
• Company or Business Name
• Business Address
• Email Address
• Mobile Phone Number
• Profile Information

Verification Information

To verify users and reward claims, we may collect:

• Shop photographs
• Installation photographs
• Product serial numbers
• Warranty card images
• Certification and training records

Location Information

The App may collect location information when you submit reward claims to verify installation locations and prevent fraudulent activity.

2. How We Use Your Information

We use the collected information to:

• Create and manage user accounts
• Verify user identity and eligibility
• Process reward claims
• Verify product installations
• Track and award reward points
• Process reward redemptions and payouts
• Deliver training and certification services
• Improve application functionality and security
• Detect and prevent fraud or abuse
• Send important notifications and updates
• Comply with legal and regulatory requirements

3. Product Verification and Reward Claims

When users submit reward claims, we may process:

• Product serial numbers
• Installation records
• Warranty information
• Uploaded photographs
• Location data

This information is used solely for verification, fraud prevention, and reward processing purposes.

4. Sharing of Information

We do not sell your personal information.

We may share information with:

• Authorized Sogo Solar personnel and administrators
• Service providers supporting our operations
• Payment processing partners for reward payouts
• Government authorities when legally required
• Law enforcement agencies where required by applicable law

All third parties are required to maintain appropriate security measures and confidentiality protections.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide services through the App
• Maintain reward and transaction records
• Prevent fraud
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Request information about how your data is processed

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

The App is intended for business users, retailers, installers, and authorized partners. It is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

9. Third-Party Services

The App may use third-party services for:

• Authentication and verification
• Cloud storage
• Analytics
• Push notifications
• Payment processing

These providers may collect information in accordance with their own privacy policies.

10. Permissions Used by the App

The App may request access to:

Camera

To capture photographs required for product verification, warranty documentation, and reward claims.

Photo Library / Storage

To upload existing images and supporting documents.

Location

To verify installation locations and support claim validation.

Notifications

To provide updates regarding claims, rewards, certifications, announcements, and account activity.

These permissions are used only for their intended purposes and can be managed through your device settings.

11. International Data Transfers

Your information may be stored and processed on servers located in different jurisdictions where our service providers operate. We take reasonable measures to ensure appropriate protection of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us